We understand that sometimes you need to return an item to us and we want you to be delighted with your experience at SafetyLED.online.
If for any reason you are not happy with your purchase or you need to cancel, you can, as long as you notify us in writing by email or by letter. We will then email you a return authorisation form which must be completed and included with the return.
Return the items to us within 14 days of receiving your order. We will offer a full refund to you minus any postage costs incurred by you and a 20% restocking fee.
Any items must be returned to us within its original packing and unused. This means, you can examine the product out of the box, but you must not install it. If the item purchased is not faulty it needs to be retail boxed, new and ready to sell onto the next customer.
Once we receive your order back into our warehouse we will refund your order back via your original payment method within 5 working days.